#75 Best service center in America, Profit pendulum swings again, Can dealers make more money without consumers paying for it? | Jim Roche, CEO of WarrCloud

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, CEO of Warrcloud where we discuss: The best service center in America, the dealership profit pendulum swings again, whether dealers can make more money without consumers paying for it and much more! 

This episode is brought to you by:

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships.

Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

Private Auto - The safest way to buy vehicles privately. Use code ‘CDG’ to list your car for free. Learn more @ https://privateauto.com/

Warrcloud - Make every warranty claim automatic by transforming how claims are processed to make everything easier and get paid faster. Learn more @ https://warrcloud.com/

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Topics:

(00:00:00) - Intro

(00:03:00) - Jim’s background and career

(00:09:54) - Surviving a 7-year feedback loop

(00:13:52) - What does the future of service at dealerships look like?

(00:17:22) - What happens behind the scenes with manufacturers and dealer relationships?

(00:19:38) - What are the key metrics are service members incentivized to hit?

(00:22:59) - Do you measure customer experience impacts?

(00:24:56) - What are the biggest opportunities for service providers?

(00:27:05) - Who are the models of service providers in America?

(00:31:25) - How are you able to attract dealers to Warrcloud?

(00:34:04) - What is the most surprising thing you’ve learned about this journey?

Check out Warrcloud here.

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This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.