#73 The brain behind 3,800+ finance departments, What keeps him up at night, AI in the car biz, Future of the Finance Manager | Scott Gunnell, President of JM&A group

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Scott Gunnell, President of JM&A Group where we discuss: AI regulation coming for the car business, The future of the Finance Manager, negative equity entering back into the market, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

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Upstart - Upstart connects millions of consumers to 100+ banks and credit unions that leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Their platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small dollar “relief” loans. Learn more @ https://www.upstart.com/

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Topics:

(00:00:00) - Intro

(00:02:44) - Scott’s background and career

(00:11:22) - What is JM&A Group?

(00:13:36) - What are you seeing in terms of dealership financing?

(00:16:26) - Why are F&I Managers necessary?

(00:20:16) - How are you meeting the needs of the modern customer?

(00:22:12) - Is there friction behind the scenes with managers and F&I?

(00:25:02) - What margins are you seeing across the board?

(00:30:13) - Are you seeing any changes in consumer preferences?

(00:36:18) - Where are we on the AI hype curve?

(00:40:21) - What are you seeing in the market right now?

(00:42:11) - Are dealerships risking the loyalty of the service customer?

(00:44:53) - Is there anything keeping you up at night?

Check out JM&A Group here.

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